Email Support

  1. Open Outlook 2003 and select TOOLS from the menu, then select E-MAIL ACCOUNTS from the pop up.
  2. Select ADD A NEW E-MAIL ACCOUNT.
  3. Select either POP3 or IMAP, depending on your account type.
  4. Fill out the USER INFORMATION with your name and email address.
  5. LOGON INFORMATION – This will be your email address and password.
  6. SERVER INFORMATION – Incoming Mail Server: pop.freecom.net for POP3 accounts, or imap.freecom.net for IMAP accounts.
  7. Your SMTP server is usually provided by your ISP/network provider, however you may have an authenticated SMTP service from Freecom. If so, enter smtp.freecom.net in to this box.
  8. If you have an authenticated SMTP service from Freecom, select MORE SETTINGS then select the tab OUTGOING SERVER and enter your unique username and password provided by Freecom.
  9. Once all the above has been entered, you can TEST ACCOUNT SETTINGS or select NEXT to finish the set up.
  1. Open Outlook 2007 and select TOOLS from the menu, then select ACCOUNT SETTINGS
  2. Under E-MAIL select NEW
  3. Select MICROSOFT EXCHANGE, POP3, or IMAP
  4. Fill out the YOUR NAME, EMAIL and PASSWORD
  5. Select MANUALLY CONFIGURE SERVER SETTINGS at the bottom by ticking it then proceed to the next screen
  6. Select INTERNET EMAIL from the list
  7. SERVER INFORMATION – Incoming Mail Server: pop.freecom.net for POP3 accounts (Select from dropdown), or imap.freecom.net for IMAP accounts (Select from dropdown)
  8. Your SMTP server is usually provided by your ISP/network provider, however you may have an authenticated SMTP service from Freecom. If so, enter smtp.freecom.net in to this box
  9. If you have an authenticated SMTP service from Freecom, select MORE SETTINGS then select the tab OUTGOING SERVER and enter your unique username and password provided by Freecom.
  10. Once all the above has been entered, you can TEST ACCOUNT SETTINGS or select NEXT to finish the set up
  1. Open Outlook 2010 and select FILE from the top tabs, then select INFO, then ACCOUNT SETTINGS, ADD OR REMOVE
  2. Under E-MAIL select NEW
  3. Select MICROSOFT EXCHANGE, POP3, IMAP
  4. Fill out the YOUR NAME, EMAIL and PASSWORD
  5. Select MANUALLY CONFIGURE SERVER SETTINGS at the bottom by ticking it then proceed to the next screen
  6. Select INTERNET EMAIL from the list
  7. SERVER INFORMATION – Incoming Mail Server: pop.freecom.net for POP3 accounts (Select from dropdown), or imap.freecom.net for IMAP accounts (Select from dropdown)
  8. Your SMTP server is usually provided by your ISP/network provider, however you may have an authenticated SMTP service from Freecom. If so, enter smtp.freecom.net in to this box
  9. If you have an authenticated SMTP service from Freecom, select MORE SETTINGS then select the tab OUTGOING SERVER and enter your unique username and password provided by Freecom.
  10. Once all the above has been entered, you can TEST ACCOUNT SETTINGS or select NEXT to finish the set up
  1. Open Outlook 2010 and select FILE from the top tabs, then select INFO, then ACCOUNT SETTINGS, ADD OR REMOVE
  2. Under E-MAIL select NEW
  3. Select MICROSOFT EXCHANGE, POP3, or IMAP
  4. Fill out the YOUR NAME, EMAIL and PASSWORD
  5. Select MANUALLY CONFIGURE SERVER SETTINGS at the bottom by ticking it then proceed to the next screen
  6. Select INTERNET EMAIL from the list
  7. SERVER INFORMATION – Incoming Mail Server: pop.freecom.net for POP3 accounts (Select from dropdown), or imap.freecom.net for IMAP accounts (Select from dropdown)
  8. Your SMTP server is usually provided by your ISP/network provider, however you may have an authenticated SMTP service from Freecom. If so, enter smtp.freecom.net in to this box
  9. If you have an authenticated SMTP service from Freecom, select MORE SETTINGS then select the tab OUTGOING SERVER and enter your unique username and password provided by Freecom.
  10. Once all the above has been entered, you can TEST ACCOUNT SETTINGS or select NEXT to finish the set up
  1. Open WINDOWS LIVE MAIL and enter your EMAIL ADDRESS, PASSWORD and DISPLAY NAME if you receive the pop up window asking you to ADD YOUR EMAIL ACCOUNT.
  2. If you don’t receive the add account window, select ACCOUNTS from the menu, then select the EMAIL ICON WITH PLUS
  3. Select MANUALLY CONFIGURE SERVER SETTINGS
  4. Select your account type: POP or IMAP
  5. Incoming Server Address depends on your account type, pop.freecom.net or imap.freecom.net
  6. Enter your USERNAME (this is your email address)
  7. Enter your SMTP server settings, usually provided by your ISP/Network provider – Or if provided by Freecom, enter the details we have provided you.
  8. Ensure SSL or Authentication methods are off or set as default options
  1. Open MOZILLA THUNDERBIRD, Select from the menu ACCOUNT SETTINGS then ACCOUNT ACTIONS, ADD MAIL ACCOUNT
  2. Enter your DISPLAY NAME, EMAIL and PASSWORD
  3. Select MANUAL CONFIG or MANUAL SETUP
  4. Select POP or IMAP, depending on your account type then enter the incoming server details pop.freecom.net or imap.freecom.net
  5. Set SSL and AUTHENTICATION to NONE or AUTO DETECT
  6. Enter your SMTP server settings, usually provided by your ISP/Network provider – Or if provided by Freecom, enter the details we have provided you.
  7. Select DONE when finished
  1. Open MAC, and select ADD OTHER MAIL ACCOUNT
  2. If you don’t receive a pop up when opening the first time, select MAIL from the top left bar, then PREFERENCES, then ACCOUNTS, then select the + at the bottom left of the window
  3. Enter NAME, EMAIL and PASSWORD
  4. Select your account type, POP or IMAP
  5. Enter the relevant incoming mail server, pop.freecom.net or imap.freecom.net depending on your account
  6. Enter your SMTP server settings, usually provided by your ISP/Network provider – Or if provided by Freecom, enter the details we have provided you.
  7. Ensure SSL or Encryption is un-ticked or set to none
  1. Select SETTINGS then MAIL, CONTACTS AND CALENDARS
  2. Select ADD ACCOUNT then select OTHER from the list of account types
  3. Select ADD MAIL ACCOUNT
  4. Enter your NAME, EMAIL, PASSWORD and give the account a DESCRIPTION to allow you to identify it easier
  5. Select your account type, either POP or IMAP
  6. Enter the INCOMING details based on you account type, either pop.freecom.net or imap.freecom.net
  7. Enter your USERNAME (this will be your email address), your password should already be present
  8. Enter your SMTP server settings, usually provided by your ISP/Network provider – Or if provided by Freecom, enter the details we have provided you.
  9. Press NEXT at the top and wait for the account to be verified. It will prompt you stating it can not connect using SSL, and do you want to try with SSL turned off, tap YES to this. (it may appear more than once)
  1. Open the EMAIL app and enter your EMAIL ADDRESS and PASSWORD
  2. Then select MANUAL SETUP
  3. Select your account type, either POP or IMAP
  4. Enter your incoming mail server settings based upon your account type, either pop.freecom.net or imap.freecom.net then press NEXT
  5. Enter your SMTP server settings, usually provided by your ISP/Network provider – Or if provided by Freecom, enter the details we have provided you.

Freecom Mailbox Quota

Depending on the size of your inbox, you may receive an automated email informing you of current usage (when your over 90% full). If you use a desktop program, such as Microsoft Outlook or Windows Live Mail, then it may be set to leave a copy of the these emails it downloads on our server. There is an option you can enable to clear out the old emails off our server automatically which then stops you from getting this message.

NOTE: This does not delete the email from your machine, just the copies of emails that are left on our server.


What you need to do

Outlook (2002/2007/2010/2013)

  • Select TOOLS » ACCOUNT SETTINGS from the menu
  • For 2010/2013 Select FILE » INFO » ACCOUNT SETTINGS
  • Select your email address and select PROPERTIES or DOUBLE CLICK it
  • Select MORE SETTINGS from the settings page
  • Select ADVANCED from the new window
  • TICK/ENABLE the option “Remove from the server after XX” and set an amount of days eg: 30 Days

Windows Live Mail

  • Select ACCOUNTS » PROPERTIES from the menu
  • Select ADVANCED from the new window
  • TICK/ENABLE the option “Remove from the server after XX” and set an amount of days eg: 30 Days

If you need help with other email programs, please let us know by calling 01384 487800 or email: support@blackcountry.net


CREATE FREE ONLINE AND OFFLINE SURVEYS FOR YOUR BUSINESS OR CUSTOMERS



SAVE TIME AND MONEY CREATING SURVEYS FOR YOUR BUSINESS AND CUSTOMERS USING THE EASY TO USE DRAG AND DROP SURVERY CREATOR FROM KUWANDA.COM


Members of the Black Country Chambers of Commerce

Contact Information

E4 Hagley Court North
The Waterfront
Level Street
Brierley Hill
DY5 1XF

01384 487800

support@blackcountry.net

Keep in Touch